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Resource Scheduler / Service Co-ordinator / Operations Administrator

  • Location
  • Sector
  • Salary/Rate
    £20,000 - £25,000 + Bonus + Pension
  • Salary Frequency
  • Reference
    4751sc

Job Description

 

Resource Scheduler / Service Co-ordinator / Operations Administrator

 

Commutable from:  Anlaby, Beverley, Cottingham, Hessle, Hull, Swanland, Skidby, Walkington, Willerby

 

 

£20,000 - £25,000 + Bonus + Pension

 

My client is a well-established and expanding company that specialise in the design and manufacture of mechanical systems to a variety of industries. The company also have a number of service engineers that install, repair and commission their products across the UK.  Due to their increased workload and expansion plans they are looking to recruit a competent Resource Scheduler on a permanent basis Monday to Friday working 730am-430pm on a 45 hour working week.  

 

YOU MUST HAVE THE FOLLOWING:

 

  • Previous experience in a construction, engineering, manufacturing or service engineering environment
  • Must have previous experience in Scheduling or Planning whether this be people, resources, tools, materials or logistics
  • Must have the ability to collate and comprehend technical and product information
  • Excellent communication skills
  • Excellent administration and IT skills
  • Health and Safety Awareness
  • Self-motivated
  • Must share the company values and fit in with their culture and ethos

 

 

ROLE INFORMATION:

 

The successful candidate will be responsible for planning, scheduling, allocation and communication of resources to effectively and efficiently complete customer orders for the company.

 

Key Duties and Responsibilities

 

Resource Management & Scheduling

 

 Manage the internal and external resources to ensure they are schedule correctly in the most efficient way possible whilst liaising with the service and project teams.

• Schedule resources for reactive call outs where required. • Arrange additional resources (i.e .sub-contracted services, labour, tools, equipment/ machinery, or overnight accommodation) and communicate to the relevant parties.

 • Ensure all bookings confirmed with customers and other affected parties with the correct documentation provided.

 • Ensure relevant information is available for the engineers for the jobs with the correct records assigned and any information is communicated with the engineers.

 • Ensure all certification and testing of the equipment is in date and maintain system records for this.

 

Workshop Repairs

 

• Raise repair jobs for repairs coming into the workshop, gain and assign exploded drawings and repair sheets accordingly. • Gain and add photos of the repair item(s) as it is received and when it is completed to the job.

 

Projects

 

Liaise with production/warehouse staff regarding preparation of products prior to installation or delivery. • Preparation and dispatch to clients of Installation manuals, and Operating and Maintenance manuals.

 

Customer Service and Order Processing

 

• Communication with customers to schedule delivery dates, installation dates and any other correspondence relating to the order fulfilment. • Answer incoming calls and action when appropriate. • Raise reactive call out jobs and liaise with Operations Manager to action accordingly. • Jobs to be completed and dispatched on the EMIR system in relevant timescales. • Checking and sending, of Job sheets, service checklists, to the relevant contacts. • Reactive support for clients as and when required, including handling client complaints

 

Administration

 

• Check each job that relevant information and records have been completed correctly • and conveyed to the relevant people. • Notify project managers/sales team of any additional work carried out/required. • File and update databases and records with information for the jobs. • File delivery notes and paper documents onto the system. • Assist in the preparation of data for management reports

 

To apply for the Resource Scheduler / Service Coordinator / Operations Administrator vacancy role, please send your CV along with your salary details, quoting ref 4751SC by email to Simon Cutsforth :  scutsforth@ros.jobs  RoS International Ltd, 16 Parliament Street, Hull, HU1 2AP Tel 01482 211155

RoS International Ltd is a well established and respected Engineering and Technical Recruitment Company.  Since 1991 we have been placing staff into both permanent and contract vacancies throughout the UK.

We often have such a large response to our advertisements that we are unable to provide feedback to every applicant. If you do not receive an email from us within the next 14 days your application has been unsuccessful. We would like to keep your details on file for future vacancies unless you state otherwise.